Orders arrive together.
Checks and preparation fall behind.
A three-item pickup for 13:00 arrives while staff serve the counter. Re-reading chat delays the handover to preparation. Connect confirmed intake details to staff checks, so people can prepare and hand over.
Illustration of a service situation, not an actual product screen.
People do
Verify order and payment status, prepare the products, then check the products, quantity and recipient at handover.
BOTS helps
LINE MENU collects products, quantity and pickup time. AGENT helps organise staff checks and the next work.
From a familiar problem to the next action.
12:10 / The lunch rushThe order phone and shop counterCustomer, intake staff, preparation staff and manager
A proposed scenario for a Bangkok shop. Times are local to the shop; dialogue and orders are illustrative.
01Same day 12:10Order request
02Same day 12:15Check and prepare
03Same day 13:00Hand over
Follow this story in order.
01 / The problem
Same day 12:10
Pickup orders and walk-ins need attention together.
“Three items at 13:00: who checks it and who prepares?”
The customer needs the products at the pickup time. Intake staff verify products, quantity, time and payment while serving the counter. Unclear intake leaves the preparation person waiting.
02 / Organise with BOTS
Same day 12:15
Pass confirmed information to the next check.
“13:00 pickup, three items. Please confirm the order and preparation owner.”
LINE MENU collects the required details. After intake is confirmed, AGENT can help organise the next checks in an agreed workflow. The manager handles unacknowledged work, changes and unavailable items.
03 / People resolve it
Same day 13:00
A person checks and hands the products over.
“The order is checked. Here are your three items.”
Staff pack the products. Handover staff verify the order and payment status, then give the products to the customer. Recorded progress lets the next person see what is complete.
Scope to agree before startingA proposed LINE MENU + AGENT workflow. Agree data, recipients and staff confirmation steps before launch. Counter and Grab work run in parallel; this does not claim automatic integration of every order.
A proposed LINE MENU + AGENT workflow. Agree data, recipients and staff confirmation steps before launch. Counter and Grab work run in parallel; this does not claim automatic integration of every order.
PEOPLE / INFORMATION / NEXT ACTION
Who receives what, and what goes to the next person?
Information received
Products, quantity, pickup time, payment status and intake confirmation.
BOTS helps with
Organise the information and help guide staff to required checks.
People verify
Order and payment, changes, availability, preparation owner and recipient.
The next person receives
Confirmed preparation details and intake, preparation and handover status.
LESS REPETITION. MORE TIME.
Give people time for the work that matters.
01
Reduce repeated questions and retyping, and pass information to the next check.
02
Make open checks clear so people can focus on preparation and handover.
SERVICES / PRICE
The services and their costs.
WEBOT LINE MENU
10%of sales
Setup ฿0
Free setup. Standalone free entry is subject to screening and sales conditions; failure to meet them can end the contract immediately. Detailed thresholds are shared privately before contract. This sales-condition termination does not apply while on FACTORY.
An additional configuration for LINE MENU. Order information, staff guidance and confirmation steps are agreed before launch. AGENT fees are not included in the LINE MENU 10% shown here.